Responsibilities：

• Baggage Performance monitoring and co-ordinate with baggage performance report;
• Maintain, update and review baggage policy and procedures;
• Liaise and maintain a good relationship with airline partners, ground handlers and HKIA for standard baggage handling (Baggage Community Meeting);
• Baggage Service and System monitoring and configuration;
• Plans, recruits, coaches and mentors’ direct reports, and works with the baggage community to create a strong sense of team and to support and emulate the values of the corporation;
• Co-ordinate with various parties (internal/external) to enhance the operation quality;
• To centralize baggage claims;
• To Monitor, Support and review disruptions handling;
• Perform random check/audit to outstations operation;
• Conduct station audits to ensure all outstations comply with company standards;
• Responsible for the management, supervision, safety and security of his/her scope of work ensuring compliance with laws, regulations, applicable standards and company requirements;
• Responsible for identifying hazards and reporting hazards and occurrences to management personnel;
• Co-ordinate and meeting with cross departmental issues to smoothen and innovate daily operations;
• Launch continuous improvement projects on operation;
• Perform ad hoc duties assigned by senior management.

Requirements：

• Tertiary education or equivalent. A Bachelor's holder will be an advantage;
• 4 years or above relevant experiences in aviation industry and preferably 1 years in supervisory level;
• Good command of spoken and written English and Chinese, Putonghua is required;
• Proficiency in MS office applications and Chinese Word Processing;
• Able to work under pressure and meet tight deadline;
• Good Leadership skills and able to lead the team to achieve company goals;
• Independent, well-organized and detail-minded.